1. General Terms & Acceptance

This website is operated by Falcon Boxes. Throughout the website, the terms “we,” “us” and “our” refer to Falcon Boxes. We provide this website, its information, tools, products and services subject to your acceptance of these Terms of Service and the policies referenced here.

These terms apply to all website users, including browsers, customers, merchants, vendors and contributors of content. Any new feature or service added to the store will also be subject to the current version of these terms.

2. Website & Account Responsibility

• You must provide accurate, current and complete information when placing an order or creating an account.
• You are responsible for maintaining the confidentiality of your account credentials and for activity performed through your account.
• You must not use the website in a way that disrupts, damages or interferes with its operation or another user’s experience.
• We may restrict or suspend access where misuse, fraud, unauthorized activity or a violation of these terms is reasonably suspected.

3. Products, Information & Availability

• We aim to present product descriptions, dimensions, materials, images and colors as accurately as reasonably possible.
• Actual colors may vary slightly because of lighting, photography, printing processes, material batches and screen settings.
• Products, quantities, specifications and availability may change without prior notice.
• We may modify, limit or discontinue a product or service at any time.

4. Pricing & Payment

• Prices are shown in Pakistani Rupees unless stated otherwise and may change without prior notice.
• Shipping, customization, printing or other applicable charges may be added according to the order details.
• Payment must be made through the methods available at checkout or communicated by our team for the relevant order.
• Orders requiring advance payment do not enter production until the required payment has been received and verified.

5. Orders & Confirmation

• Submitting an order does not guarantee acceptance. Orders remain subject to availability, verification and confirmation.
• We may refuse, limit or cancel an order where information is incomplete, pricing is incorrect, stock is unavailable, payment cannot be verified or misuse is suspected.
• Please check product, quantity, contact and delivery details before confirming your order.
• Changes are not guaranteed after dispatch or after custom production has started.

6. Custom Printed & Personalized Orders

7. Shipping & Delivery

Delivery timelines are estimates and can vary according to product type, order quantity, production requirements, destination and courier conditions. Customers are responsible for providing a complete delivery address and an active phone number.

For detailed timelines, advance-payment rules, tracking, courier delays and delivery responsibilities, please review our Shipping & Delivery Policy.

8. Returns, Refunds & Exchanges

Return, refund and exchange eligibility depends on the product type, item condition, reporting time and supporting evidence. Customers must contact us before sending any item back.

Please review our Return, Refund & Exchange Policy for complete eligibility requirements, issue-reporting timelines and processing information.

9. Prohibited Activities

You agree not to:

• Use the website or its content for an unlawful, fraudulent or unauthorized purpose.
• Violate applicable laws, regulations or the rights of another person or business.
• Upload or transmit viruses, malicious code, automated attacks or harmful material.
• Attempt to gain unauthorized access to the website, customer information, accounts or connected systems.
• Copy, scrape, reproduce or commercially exploit website content without permission.

10. Intellectual Property

Unless otherwise stated, the Falcon Boxes name, website content, branding, logos, graphics, product photographs, written material and design elements are owned by or licensed to Falcon Boxes. They may not be copied, reproduced, modified, distributed or used commercially without written permission.

11. Third-Party Services & Links

Our store is hosted on Shopify, which provides the e-commerce platform used to offer our products and services. We may also use third-party payment, technology, communication and courier providers. Their services may be subject to separate terms and privacy practices.

Links to third-party websites are provided for convenience. Falcon Boxes does not control those websites and is not responsible for their independent content, availability or practices.

12. Disclaimer & Limitation of Liability

We work to keep product information and website services accurate and available, but uninterrupted or error-free access cannot be guaranteed. To the extent permitted by applicable law, Falcon Boxes is not responsible for indirect or consequential loss arising from website interruption, third-party services, courier delays or misuse of products or services.

Nothing in these terms excludes any right or responsibility that cannot lawfully be excluded.

13. Privacy

Your submission and use of personal information through the store is governed by our Privacy Policy.

14. Changes to These Terms

We may update, change or replace these Terms of Service by publishing the revised version on this page. It is your responsibility to review this page periodically. Continued use of the website after an update means you accept the revised terms.

Last updated: 4 August 2026