1. Return Eligibility

• A return request must be submitted within 7 days of receiving the order.
• The item must be unused, unwashed and in its original condition and packaging, with any included tags or accessories intact.
• The product must not show signs of use, damage, alteration, printing, marking or improper handling after delivery.
• Please keep your order number or other proof of purchase available for verification.
• Do not send a parcel back until our team has reviewed and approved the return request and shared the return instructions.

2. Non-Returnable Items

Custom or made-to-order products remain eligible for review if they arrive defective, damaged or different from the approved order specifications.

3. Damaged, Defective, Missing or Incorrect Items

Please contact us within 48 hours of delivery if your parcel or product is defective, damaged, incomplete or different from what you ordered. To help us review the matter, please share:

• Your order number and contact details
• Clear photos of the outer parcel, courier label and affected item
• A short description of the issue
• An unboxing video, where available

After reviewing the evidence, our team will arrange an appropriate replacement, exchange, refund or other solution where applicable.

4. How to Request a Return

1. Contact the Falcon Boxes support team through WhatsApp or email and provide your order number.
2. Explain the reason for the return and share supporting photos or video when relevant.
3. Wait for our team to confirm eligibility and provide the return address and packing instructions.
4. Pack the item securely in its original packaging and send it through a traceable courier service.
5. Share the courier receipt or tracking number with our team.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was defective, damaged or incorrect. Any return arrangement or courier reimbursement must be approved by our team before the parcel is sent.

6. Inspection & Approval

• Once the returned item reaches us, our team will inspect its condition, packaging and eligibility.
• We will notify you whether the return and refund have been approved or declined.
• Items that do not meet the eligibility requirements may be refused and returned to the customer at the customer’s cost.

7. Refund Processing

• If approved, the refund will be processed within 5–7 business days.
• Where possible, the refund will be issued to the original payment method.
• For cash-on-delivery or other offline payment orders, our team will confirm the available refund method with you.
• Your bank or payment provider may require additional time to reflect the refunded amount after it has been processed by Falcon Boxes.

8. Exchanges

• Exchanges are available when an item is defective, damaged or incorrectly supplied.
• Please contact us within 48 hours of delivery with the required evidence.
• Replacement is subject to product availability and approval after review.

9. Shipping & Delivery Information

Delivery timelines, tracking, courier delays and address responsibilities are covered in our Shipping & Delivery Policy.

Last updated: 4 August 2026