Working days exclude Sundays and public holidays. The timelines above are estimates and may be extended for large quantities, complex printing, remote locations or circumstances outside our control.

1. Order Confirmation & Timeline Start

• A standard order is considered confirmed after the order details, delivery address and contact number have been verified.
• A custom order enters the production queue only after the required advance payment is received and the customer approves the final artwork, dimensions, material, quantity and printing details.
• Any change requested after approval may restart or extend the delivery timeline.
• Orders placed on Sundays or public holidays are reviewed on the next working day.

2. Advance Payment Rules

3. Shipping Charges

Shipping charges depend on parcel size, weight, quantity and delivery location. The applicable amount is shown at checkout or communicated before the order is confirmed. Oversized, bulk or multi-parcel orders may carry additional delivery charges.

4. Dispatch & Tracking

• Orders are dispatched through third-party courier partners.
• Tracking details are shared by SMS, WhatsApp, email or another available channel once provided by the courier.
• Courier tracking can take some time to become active after dispatch.
• Please keep your phone available because the courier may call before delivery.

5. Delivery Delays

Delivery may take longer during public holidays, sales periods, severe weather, road closures, courier disruptions, security restrictions, high-volume production periods or delivery to remote areas. Falcon Boxes will assist with follow-up, but courier transit delays can be outside our direct control.

6. Correct Address & Contact Information

• Customers must provide a complete address, city, nearby landmark and active phone number.
• Falcon Boxes is not responsible for delays caused by incomplete or incorrect customer information.
• If a parcel is returned because the customer was unavailable, refused delivery or provided an incorrect address, re-dispatch charges may apply.

7. Mixed Standard & Custom Orders

If one order contains both ready products and custom-made products, it may be dispatched together after the custom items are ready. A separate shipment can be discussed with our team and may involve an additional delivery charge.

8. Damaged, Missing or Incorrect Items

Please report any damaged parcel, missing item or incorrect product within 24–48 hours of delivery. Send us:

• Your order number and contact details
• Clear photos of the outer parcel, courier label and affected item
• An unboxing video, where available

Our team will review the evidence and arrange an appropriate solution where applicable. Please also review our Return & Refund Policy. Custom or made-to-order products are not returnable unless they are defective, damaged or supplied incorrectly.

9. Order Changes or Cancellation

Contact us immediately if you need to change an address, item or specification. Changes are not guaranteed after dispatch or after custom production has started. Approved custom orders may not be cancelled once materials, printing or production work has begun.

10. Delivery Acceptance

Before accepting the parcel, check for visible external damage where possible. Do not discard the courier packaging, label or invoice until you have confirmed that the complete order is correct.

Last updated: 1 August 2026