Privacy policy
Falcon Boxes
Privacy Policy
We are committed to protecting your privacy and providing a safe, secure online experience. This policy explains what information we collect, how we use it and the choices available to you.
We use customer information to process orders, provide support, improve our services and send marketing communications only where you have opted in. We do not sell or rent your personal information.
What We Collect
Contact, delivery, payment-processing and device information needed to operate our store and fulfil orders.
How We Use It
To process purchases, communicate with you, support your enquiries and improve the website and services.
Your Rights
You may request access, correction or deletion of your personal information and opt out of marketing communications.
1. Information We Collect
We may collect the following types of information when you visit our website, contact us or make a purchase:
- Personal information: Your name, email address, phone number, shipping address and billing address.
- Payment information: Payment details are processed securely by the relevant payment gateway or payment service provider. Complete card details are not stored on our servers.
- Device and browsing information: Your IP address, browser type and browsing activity collected through cookies and similar tracking tools.
2. How We Use Your Information
We use the information we collect to:
- Process, confirm and fulfil your orders.
- Communicate with you about an order, request or enquiry.
- Provide customer support and resolve service issues.
- Improve our website, products, services and customer experience.
- Send updates, offers and promotional content only where you have opted in.
3. Sharing of Information
Falcon Boxes does not sell or rent your personal information.
We may share necessary information with trusted service providers, such as payment processors, technology providers and shipping or courier companies, so they can perform services connected with your order. We may also disclose information where required by law or where necessary to protect our rights.
4. Data Protection
We use industry-standard security practices and safeguards designed to protect personal information. Access to customer information is limited to authorized personnel and service providers who require it to perform their responsibilities.
5. Cookies & Tracking Tools
We use cookies and similar tools to support website functionality and improve your browsing experience. You can control or disable cookies through your browser settings, although some website features may not function correctly as a result.
6. Your Rights & Choices
You may contact us to:
- Request access to the personal information we hold about you.
- Ask us to update or correct inaccurate personal information.
- Request deletion of your personal information, where applicable.
- Opt out of marketing communications at any time.
- Request details about how your personal information is being used.
7. Policy Updates
We may update this Privacy Policy when our practices, services or legal obligations change. The latest version will be published on this page with an updated revision date.
Questions about your privacy?
Contact the Falcon Boxes support team with your request and include the relevant order details where applicable.
Phone / WhatsApp: +92 333 8333340
Email: info@falconboxes.pk
Address: Near Khiali Bypass, Sheikhupura Road, Gujranwala 52250, Pakistan
Last updated: 4 August 2026