Falcon Boxes Ordering, Shipping & Custom Printing FAQ
This page gives clear answers to common questions about Falcon Boxes products, ordering, custom printing, delivery, returns and support. Product-specific options shown on the live product page take priority where they differ.
How long does delivery take for plain or ready products?
Plain and ready products have an estimated total delivery time of 3–5 working days after order confirmation, subject to product availability and the delivery location.
How long do custom printed or personalized orders take?
Custom printed and personalized products generally have an estimated preparation and delivery time of 7–10 working days after the required advance payment has been verified and the final artwork and specifications have been approved.
What counts as a working day?
Working days exclude Sundays and public holidays. Timelines are estimates and may take longer for large quantities, complex printing, remote locations or circumstances outside Falcon Boxes' control.
When does a custom order enter production?
A custom order enters the production queue only after the required advance payment is received and the customer approves the final artwork, dimensions, material, quantity and printing details.
Is advance payment required?
Orders above PKR 4,999 require 50% advance payment. Custom printed, personalized and made-to-order products also require advance payment before production begins; the required amount for a custom order is confirmed according to that order.
How are shipping charges calculated?
Shipping charges depend on parcel size, weight, quantity and delivery location. The applicable charge is shown at checkout or communicated before the order is confirmed. Oversized, bulk or multi-parcel orders may have additional delivery charges.
How will I receive tracking information?
Falcon Boxes dispatches orders through third-party courier partners. Tracking details are shared by SMS, WhatsApp, email or another available channel once the courier provides them. Courier tracking may take some time to become active after dispatch.
Can I change or cancel an order?
Contact Falcon Boxes as soon as possible. Changes are not guaranteed after dispatch or after custom production has started. Approved custom orders may not be cancelled once materials, printing or production work has begun.
Can I order a single box?
Some products offer single-unit quantities while others have minimum pack quantities. Please check the live Quantity options on the relevant product page for what is currently available.
Can Falcon Boxes print my logo or design?
Custom printing is available on selected products where printing choices are offered. Check the product's live Type or printing options for Plain Box, Single Color Printing or Multi Color Printing where available. Exact printing options and minimum quantities can vary by product.
What is the minimum order for custom courier flyers?
For the published Custom Courier Flyers service, the minimum order quantity for printing is 300 pieces per size/design. Custom sizes can be requested separately.
What if a product arrives damaged, defective, missing or incorrect?
Please report the issue within 48 hours of delivery. Share your order number, clear photos of the outer parcel, courier label and affected item, plus an unboxing video where available. Falcon Boxes will review the evidence and arrange an appropriate solution where applicable.
What is the return window?
Eligible return requests must be made within 7 days of delivery. Contact Falcon Boxes before sending anything back so eligibility and return instructions can be confirmed.
Can custom printed products be returned?
Customized, personalized, custom printed and made-to-order products are not returnable for a change of mind. They remain eligible for review if they are defective, damaged or different from the approved order specifications.
How long does an approved refund take?
After an eligible returned item is received, inspected and approved, Falcon Boxes processes the refund within 5–7 business days. Banks and payment providers can require additional time to reflect the refund.
How do I contact Falcon Boxes?
WhatsApp / Phone: +92 333 8333340
Email: info@falconboxes.pk
Location: Near Khiali Bypass, Sheikhupura Road, Gujranwala 52250, Pakistan