Refund & Return Policy

Current policy notice: This page summarizes Falcon Boxes' current return and refund rules. The official and most up-to-date policy is our Return, Refund & Exchange Policy.

Return requests

Eligible return requests must be made within 7 days of delivery. Please contact Falcon Boxes before sending any item back so our team can confirm eligibility and provide return instructions.

Damaged, defective, missing or incorrect items

Report the issue within 48 hours of delivery. Please provide your order number, clear photos of the outer parcel, courier label and affected item, plus an unboxing video where available.

Custom and printed products

Customized, personalized, custom printed and made-to-order products are not returnable for a change of mind. They remain eligible for review if they arrive defective, damaged or different from the approved order specifications.

Other non-returnable items

Sale or discounted items are non-returnable under the current policy. Items showing signs of use, post-delivery damage, alteration, printing, marking or improper storage may also be ineligible.

Refund timing

After an eligible returned item is received, inspected and approved, Falcon Boxes processes the refund within 5–7 business days. Your bank or payment provider may require additional time to show the refunded amount.

Return shipping

Customers are responsible for return shipping costs unless the supplied item was defective, damaged or incorrect. Any return shipping arrangement or reimbursement must be approved by our team before the parcel is sent.

Need help?

WhatsApp / Phone: +92 333 8333340
Email: info@falconboxes.pk

For complete eligibility, exclusions, inspection and exchange details, please read the official Return, Refund & Exchange Policy.